Review existing Access Services operations and investigate additional service offerings in light of remote learning and MC efforts in response to COVID-19.
- Evaluate current in-person services and make adjustments, accounting for MC COVID-19: Health and Safety Plan and further guidance from the college, including but not limited to implementation of plans for safe materials handling/quarantine, social distancing within the campus libraries (for staff and users), and e-reserves outreach.
- Investigate potential additional service offerings in support of remote learning and Resilient MC: A Roadmap for College Operations Post COVID-19. Potential new services include curbside pick-up of library materials, on-demand electronic document delivery, and appointment-based access to library resources.
- Conduct review of new and temporary services. Based on determination of ongoing needs, revise Access Services operations documentation accordingly.
- Access Services division offered curbside services located in the North Garage, on the Rockville Campus. The event was held on Monday, September 14, 2020, September 16, 2020, and Friday, September 18, 2020, from 9:00 – 3:00 p.m.
- Access Services division formed planning teams and developed preliminary plans for curbside pickup of library materials, social distancing in the library buildings, quarantining of returned materials, enhanced document delivery, electronic course reserves, and access to technology by appointment. Plans should continue to be reviewed and updated as guidance from the college, county, and state change.
Improve online services to library users during remote learning period.
- Access Services staff will provide direct assistance to students, faculty, staff, and community users using the online chat platform (LibChat).
- Expand access points to LibChat for broader exposure.
- Continuation of 1st Quarter FY21 goal:
- Access Services division will consider offering additional book return opportunities at all three campuses Any book return options will need to be approved in advance by the Coronavirus Advisory Team.
Participate in preliminary activities for evaluation and implementation of a replacement library management system (LMS).
- Attend virtually or watch recordings (if available) of candidate LMS demonstrations; provide feedback on demonstrations to chair of the RFP committee.
- Via affinity groups and individually, provide feedback on LMS implementation concerns and priorities to LMS implementation committee, campus access services supervisor, and/or interim AS associate director as appropriate.
- Participate in other library and division activities related to LMS implementation, including planning for timeline, as opportunities are identified.
Complete information-seeking training activities, developed to review skills and increase confidence assisting users with READ level 2 and 3 questions received in-person and via online chat.
- Complete training activities and submit to campus access services supervisor.
- Receive feedback from supervisor. Discuss proposed and alternate approaches to completing the activities, as appropriate.
- For Access Services Specialist IIs, consider which information-seeking training activities would be appropriate for student employees and discuss with your supervisor.