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Access Services: Technology

Step by step instructions for completing a task or action.

Library Information Systems Account Forms

Alma Assistance (Circulation)

Alma account privileges are given by Lesley Brown (Access Services ONLY).

For assistance with circulation features please contact your Campus Access Services Supervisor.

ILLiad (Interlibrary Loan)

For assistance with ILLiad including password resets and functionality, please contact Deborah Newman for assistance.

Ares (Course Reserves)

For assistance with Ares including password resets and functionality, please contact Brandon Mollock for assistance.

INK Kiosk Troubleshooting

INK Troubleshooting can be found in Section 15 of the AS Operations Manual.

As of 11/6/2023, the point of contact for INK issues if Sokol Mato,


The pin to open the machines to add more paper is: 3271.

Ink provided one key for each photo printer in order to refill the paper. Please see your Campus Access Services Supervisor if you need to access the key.

INK Deliveries

INK deliveries go to these locations:


  • Drop-off: HS loading dock
  • Contact: Anthony Berardino (240-567-2120)


  • Drop-off: CC loading dock
  • Contact: Anthony Clark (240-567-2996)

Takoma Park/Silver Spring

  • Drop-off: ST loading dock
  • Contact: Ali Fadl (443-527-2517)